Cancellation & Refund Policy

01 Nature of Digital Educational Service

LearnVela supplies digital educational services, including high daily limits for cloud-based Fast AI question answers, structured summary notes, chapter practice quizzes, and progress analytics.

Because LearnVela Pro is a digital service delivered electronically upon subscription activation, physical goods, shipping, and physical returns do not apply. Please refer to our Shipping & Exchange Policy for details.

02 Subscription Cancellation

You may cancel your LearnVela Pro recurring subscription at any time through your authenticated account or by contacting support@learnvela.in.

• Billing Cycle Effect: Canceling a subscription stops future automatic renewals. Cancellation takes effect at the end of your current paid billing period.
• Continued Access: You retain access to LearnVela Pro features until the end of the paid billing period. Canceling does not automatically revoke already-paid access early.
• Re-subscribing: If you cancel and later wish to resume Pro access, you can re-subscribe through the canonical LearnVela Pro page.

03 Refund Eligibility Criteria

While digital subscription payments are generally non-refundable once the paid billing period has started, LearnVela reviews refund requests fairly under the following eligible conditions:

• Duplicate Charges: Multiple payments processed accidentally for the same user account and billing period due to technical or payment-gateway errors.
• Verified Billing Errors: System billing discrepancies where an account was charged an incorrect amount relative to the displayed subscription price.
• Undelivered Access: Successful payment confirmed by Razorpay where Pro access was not delivered to the authenticated user account, and LearnVela Support was unable to resolve access after notification.
• Legal Mandates: Any applicable statutory refund rights under relevant consumer protection regulations.

Refunds are not granted for ordinary change-of-mind after using the digital service during the active billing period, nor for failure to use the service when access was fully available.

04 How to Request a Refund

To request a refund, please send an email to support@learnvela.in with the subject line Refund Request - [Account Email]. Please include:

• Your signed-in LearnVela account email address;
• Date of the transaction;
• Razorpay Payment ID, Order ID, or Subscription ID (from your payment receipt); and
• A brief description of the reason for your refund request.

05 Refund Processing & Timeline

Once your refund request is received, LearnVela Support will investigate the transaction records within 2 to 4 business days. If approved, refunds are processed electronically back to the original payment instrument used during checkout via Razorpay.

Refund processing times depend on your card issuer or banking institution, typically taking 5 to 7 business days after initiation to reflect in your statement.

06 Contact & Questions

If you have any questions regarding cancellation or refunds, please reach out to support@learnvela.in or visit our Support Center.